PROCESSING AN ORDER-SHIPPING
An order is prepared and shipped the same or the day after. For custom made orders the processing time may be longer.
ESTIMATED DELIVERY TIME
GREECE: 3-5 business days
EUROPE: 3-7 business days by DHL EXPRESS and 7-10 business days by Hellenic Posts (ELTA), registered mail with a tracking number.
USA-NON EUROPEAN COUNTRIES: 2-7 business days by DHL Express and 10-45 business days by Hellenic posts (ELTA), with a registered mail and tracking number.
USA: Especially for USA, only for shipments by ELTA, we are obliged to prepay the tariffs on the platform ZONOS.COM
In high season periods, Christmas, Easter and other holidays, delivery may take a little bit longer. We do our best for a quick and safe delivery of your order.
Custom fees and taxes by importing the goods are buyer's responsibility .Our partner into your country will be in contact with you for the amount you have to pay in order to receive the package.
We are not responsible for any delay in delivering the package because of weather conditions or custom delays.
EPAYMENT METHODS
Pay with Card
Bank transfer
Changes can be approved only when the product is in original package.
- You can change it with any other product with equal or bigger cost of the one you have purchased, by paying of course the difference.
- You cannot change earrings for a hygienic reasons.
- Changes can be approved only when the product is in original package.
- When we are in contact and we have knowledge of the return, we will send someone to pick up the product, which we are kindly ask you to put it on a bubble envelope, of course with recipient's expenses. In case you will return it by using another carrier, the expenses are yours.
- In the package you will include the product and the package, as it is a part of the purchased item.
- The refund has to do only with the cost of the products and it will be deposited in 10 business days time from the time we receive the returning package. From the refund money, we will exclude the shipping fees. You will give us an IBAN or a bank account, the name of the owner and the bank name, where you want to transfer those refund money.
- You cannot change earrings for a hygienic reasons.
- Returns outside Greece, are not acceptable.
DAMAGE DURING SHIPMENT
- In the case that you will receive the item with a damage through shipment, please call us directly on the mobile phone 6937-007853 or send us an email to info@info@poppyg.shop and we will inform you further for an exchange, without any further charge.
EXCEPTIONS REFUNDS & CANCELLATIONS
We don't accept any refund or product cancellation:
- in discount
- on custom made orders
- in case of free shipping, then the return expenses will be charged on you only.
EUSTOM MADE ORDERS
We accept any custom made order. Just message us and we will be happy to satisfy your desires.
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